PHILOSOPHY

As if to say "customer is king" Close2Target focuses on the customers needs to empower its business. The core competence is based on sophisticated analyses of the customer's processes, environment, infrastucture and incidents. This enables Close2Target to support you at short notice for a great benefit. And the outcome of work been done is simple and clear which enables you to structure on it.
Get in contact for more information or an offer.


SKILLS

Service Delivery Management

You've thought about IT outsourcing? Close2Target can help you in contract definition and negotiation, as well as service transition, control and operation. Always with focus on budget control, audit and reporting.

Service Level Management

You're looking for more transparency in your operational performance and costs? Close2Target knows how to define, negotiate, run and report Service Levels for your infrastructure, applications and systems.

Project Management

You need help in your projects? Close2Target has experience in both, hardware and software related projects. We can support you in a successful delivery in time and quality.

ITIL or/and ISO/IEC 20000

You want to align your IT/processes to ITIL and/or ISO/IEC 20000 standards or increase your efficiency? Close2Target supports you no matter which goal is to be reached.

SUCCESS stories

  • Service Delivery Management
    November 2009 - June 2013

    Budget Responsibility: Euros 4.5Mio
    Functional Lead: ~50 employees
    Service Responsibility:
    User Help Desk, Workplace Based Services, Client SW Installation, MS Active Directory, MS Mail Exchange, File&Print Services, LAN, ARS Remedy, MS SharePoint
  • Service Level Management
    February 2008 - October 2009

    Establishing the relationship between business and IT.
    Definition, negotiation and sign of SLA's.
    SLA reporting to the unit directors for more IT transparency.
  • Project Management

    More than 10 years of experience in over 30 IT projects - short-term and long-term. Participation and leadership in hardware and software projects based on PRINC2 or SCRUM methodologies.
    Examples: lifecycle, release cycle, performance enhancement, outsourcing, etc.
  • Process Management

    Over 10 years experience in IT Service Management processes.
    Implementation of ITIL or ISO/IEC 20000 ITSM processes. Structuring of operational units to raise the efficiency and reduce downtimes.
    Examples: Incident Mgmt, Problem Mgmt, Change Mgmt, etc.


IT CONSULTING needed?

No matter which management challenge you have, Close2Target will help you to deliver solutions to reach your goals.
Here you can get in contact for more information or an offer.


REFERENCES

CompuSafe Projects

Project NCR